Ticket Reservation and Purchase FAQs
- When do ticket sales for each performance start?
- I would like to know how to order tickets.
- Can tickets be purchased from overseas?
- Can a seat number be specified when ordering tickets?
- Are there student and other discounts available when purchasing tickets?
- Is it possible to purchase tickets for a number of performances or venues at once?
- Is it possible to purchase a number of tickets at once?
- Is it possible to cancel tickets once they are ordered?
- I was unable to purchase tickets.
- Tickets currently on sale cannot be found on the screen.
- I was not able to purchase a ticket. The screen said "Seats Are Not Available."
Ticket Payment And Delivery FAQs
- I would like to know how to pay for the tickets.
- I would like to know how to receive tickets.
- Which credit card can I use to pay for the tickets?
- Q: Is it possible to use an installment or revolving payment plan rather than a one-time payment with a credit card?
- Is it possible to change the address for ticket delivery?
- Is it possible to change the payment method?
- I'm not able to pay with my credit card. Why?
- There is an error message on the credit card payment screen.
- The tickets I have purchased have not arrived.
- Do you issue a customer receipt for credit card payment?
- Do you issue receipts?
- How can we confirm the details of the purchase?
- The screen does not show my order number after I press the "Checkout" button.
- Is change/cancellation of the purchase possible? Also, does the cooling-off rule apply?
- Is it possible to specify the date and time of ticket delivery?
- Is there a deadline for ticket issuance with Ticket Machine at Box Office?
Personal Computer And Network Setting FAQs
- Can I buy tickets using my cellphone?
- I am concerned about security when entering my credit card information.
- I don't see anything on my screen. Why?
- I see an error message on the Web screen and cannot make a purchase.
- I would like to know the PC and Web settings required.
- What should I do when my purchase is completed or a purchase suspended?
- Is it possible to open multiple windows when making purchases?
- The screen says "Operation time has expired." What does this mean?
- The screen says "The system is presently not available due to high level of congestion." What does this mean?
- The screen says "Transmission error, etc. has occurred." What does this mean?
- The screen says "Credit card number or expiry date is not valid." What does this mean?