- Can I buy tickets online by using my cellphone?
- No.
- I am concerned about security when entering my credit card information.
- For protection and control of personal information, 128-bit SSL (Secure Socket Layer) encryption is used when personal information is involved. Customer information such as credit card number, etc., are protected from third-party deciphering and transmitted securely to the Japan Arts Council computer system.
Privacy Policy is here - I don't see anything on my screen. Why?
- The Web site uses Flash technology. To view the Web site, it is necessary to install Adobe Flash Player. Some PCs do not have this software preinstalled. Flash Player may be downloaded and installed free of charge, and you can do it from the Web site, below.
Adobe Flash Player Download Center is here.
Adobe and Adobe Flash Player are registered trademarks of Adobe Systems, Inc., in the US and other countries.
For information on how to use Adobe Flash Player or problems with the software, please contact Adobe Systems. - I see an error message on the Web screen and cannot make a purchase.
- First, please check your browser settings.
Is JavaScript enabled?
Are cookies enabled?
For all the services on this Web site, it is necessary to have JavaScript and cookies enabled on your browser.
Please check your browser settings and make the appropriate changes. Please note the data stored in the cookie does not include any personal or related information that can identify the customer. - I would like to know the PC and Web settings required.
- For convenience and ease of use on this Web site, please review the specifications as follows. Earlier operating systems and browsers may not operate correctly. There also may be operations problems depending on the software, drivers and other settings that have been set up by the customer.
Operating Systems - Microsoft Windows XP / Vista / 7
- Mac OS X 10.5, 10.6
Browser - Windows /
-
- Microsoft Internet Explorer 6, 7, 8
- Firefox 3.5, 3.6
- Safari 4, 5
- Mac /
-
- Safari 4, 5
- Firefox 3.5, 3.6
Plugin - Windows /
- Adobe Flash Player 10
- Mac /
- Adobe Flash Player 10
CSS Please enable style sheet JavaScript Please enable JavaScript. - What should I do when my purchase is completed or a purchase suspended?
- When your purchase is completed or suspended, please make sure to close all windows. Please press the "Cancel" button to cancel your seat reservation, if it had been confirmed.
- Is it possible to open multiple windows when making purchases?
- Opening multiple windows is not recommended because it may cause a malfunction in the ticket purchase process. Please avoid using the tab-browser,too.
- The screen says "Operation time has expired." What does this mean?
- This page is shown when operations have been suspended for a certain period of time. In this case, return to the home page to start the procedure again.
However, if the error message shows after pressing [Checkout] button, please check whether the procedure has been completed by viewing the e-mail showing the order details that you received at your registered e-mail address.
This also may happen when the settings of your browser do not comply with the specifications recommended. Please check your browser settings. - The screen says "The system is presently not available due to high level of congestion." What does this mean?
- Please note that access may be restricted when a large number of users are trying to access the system at the same time. Please try again later.
- The screen says "Transmission error, has occurred." What does this mean?
- This may be caused by a communication problem resulting from network conditions or other factors. Please return to the home page and start the procedure over.
However, if the error message shows after pressing [Checkout] button, please check whether the procedure has been completed by viewing the e-mail showing the order details that you received at your registered e-mail address. - The screen says "Credit card number, expiry date or security code is not valid." What does this mean?
- Please check for an error in the credit card number, expiry date and security code you have entered.
The credit card number must be entered in half-width Arabic numerals. Enter all digits shown on the credit card, excluding hyphens.