Information for Customers


Information for Customers / FAQs / Ticket Payment and Delivery

Ticket Payment and Delivery

I would like to know how to pay for the tickets.
Please read the "How To Pay For Tickets" page.
I would like to know how to receive tickets.
Please read the "How To Receive Tickets" page.
Which credit card can I use to pay for the tickets?
We accept Visa, MasterCard, JCB, American Express and Diners Club credit cards.
Is it possible to use an installment or revolving payment plan rather than a one-time payment with a credit card?
We accept only one-time payments with credit cards.
Is it possible to change the address for ticket delivery?
The delivery address cannot be changed after the ticket order has been completed.
Is it possible to change the payment method?
The payment method cannot be changed after the ticket order has been completed.
I'm not able to pay with my credit card. Why?
The credit card information entered by the customer undergoes approval by the credit card issuing company.
Please check the data entered for error. If this does not resolve the problem, please contact your credit card company.
There is an error message on the credit card payment screen.
If an error message is displayed on screen, please note the message and report it to us using the inquiry form.
National Theatre Internet Ticketing Office (weekdays: 10:00 – 17:00).
The tickets I have purchased have not arrived.
Ticket delivery usually takes about five days. If the tickets do not arrive one week after your order, please contact the Ticket Centre at 0570-07-9900 (10:00 – 18:00).
Do you issue a customer receipt for credit card payment?
We regret that we are not able to issue a customer receipt for credit card payment, because credit card payment is made online.
Do you issue receipts?
Receipts are not issued through this Web site.
How can we confirm the details of our order?
The order details will be sent by e-mail to the e-mail address registered during the ticket ordering procedure.
You can also confirm the details at Purchase History page.
The screen does not show my order number after I press "Confirm your order" button.
The order number should be displayed after you press "Confirm your order" button.
If it does not appear, this may be because of the settings of your PC or the network environment.
To prevent duplicate purchases, please wait and see if an e-mail showing the order details arrives at the registered e-mail address before starting the procedure again.
Is it possible to change/cancel the ticket purchase? Also, does the cooling-off rule apply?
Once payment is completed, change or cancellation is not allowed.
The value of the ticket purchase will be withdrawn even when you do not issue the tickets at the box office or do not attend the event.
The cooling-off rule does not apply to tickets purchased through this Web site.
Is it possible to specify the date and time of ticket delivery?
We do not offer such delivery service.
Is there a deadline for ticket issuance with the ticket machine at the box office?
Tickets can be picked up for the members of Azekura-kai or Bunraku Theatre Tomo-no-kai as early as the date of purchase, and for other customers 72 hours after completing the purchase. Since the ticket is already paid for, it may be issued any time, even after the performance time and date has passed, as long as the machine is in operation.
What is security code?
The security code is three- or four-digit number which appears on each credit card and is not your card number.
Please read "About the Security Code" for details