Information for Customers / FAQs / Ticket Reservation and Purchase FAQs
Ticket Reservation and Purchase FAQs
- When do ticket sales for each event start?
- Sales start at 10 a.m.; telephone reservations also start at this time.
- I would like to know how to order tickets.
- Please go to the "How To Order Tickets" page.
- Can tickets be purchased from overseas?
- Yes, tickets can be purchased from overseas. However, tickets will not be delivered to overseas addresses.
- Can a seat number be specified when ordering tickets?
You appoint a seat by choosing "Customer Select" by a selecting seat method and can make reservations.
When you cannot choose "Customer Select" depending on a performance, you take other selecting methods, or please use a telephone reservation.
- Are there student and other discounts available when purchasing tickets?
- Yes; however, only "General Admission" and "Member Admission" prices are available for online ticket order. To purchase tickets at a student or disability discount price, please make your reservation by phone or purchase your ticket at Box Office.
- Is it possible to purchase tickets for a number of events or venues at once?
- No. After completing the ticket purchasing process for one event and venue, you will need to start again to select another event and venue.
- Is it possible to purchase a number of tickets at once?
- Although there are restrictions, the number of tickets you may purchase varies by event.
- Is it possible to cancel tickets once they are ordered?
- Cancellation is not allowed once the transaction has been completed.
- I was unable to purchase tickets.
- If an error message is displayed on the screen, keep a note on the type of message and report to our contact address.
- Tickets currently on sale cannot be found on the screen.
- Please check whether the time and date shown at the top right of the screen is the current time and date. If they do not match, press the "Refresh" button on the browser while pressing the CTRL key on your keyboard in order to update the screen.
- I was not able to purchase a ticket. The screen said "Seats Are Not Available."
- This means that tickets that satisfy the customer's terms of purchase could not be found. Please try again with a different set of terms.
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