Tickets may be received from Ticket Machine at Box Office or through delivery (*1) to the designated mailing address (*2).
- *1 In case of ticket delivery, postage charges will be added.
- *2 Available only in Japan.
Receiving tickets at Box Office (Ticket Machine)
Receiving tickets from Ticket Machine
Tickets may be received quickly and easily by inserting the credit card used for the payment in any Ticket Machine at Box Office in the venues of National Theatre of Japan.
You may pick your ticket(s) up at any time from the date of purchase to the performance date (excluding July 1 and New Year holidays).
No additional charge is required for this service.
Delivery to Mailing Address
The options for receiving tickets are delivery of the tickets ordered or mailing of the payment deposit form, which also serves as a ticket after payment.
Ticket Mailing (Postage per order : 600yen)
Tickets will be delivered to the mailing address designated in the ticket order.
Tickets will be delivered at a charge of 600yen per order.
* The service charge is per order and not per ticket.
• Time Required For Delivery
Your tickets should be delivered within about 5 days after payment. If the customer is not at home at the time of delivery, an absence notice will be posted in the customer's mailbox and the ticket will be retained by the courier service for 1 week under normal circumstances. Please consult the courier service to arrange re-delivery.
Tickets left for more than 1 week with the courier service will be returned to the National Theatre Ticket Centre. If the tickets are returned to the National Theatre Ticket Centre, the customer will be contacted for receiving the tickets at Box Office.
If the tickets have not arrived after 1 week of the purchase date, please contact the National Theatre Ticket Centre.
National Theatre Ticket Centre: 0570-07-9900 or 03-3230-3000 (PHS/IP phone numbers)
(Business hours: 10:00 - 17:00, every day except Founding Day [7/1] and the New Year Holidays [12/29-1/1])
• Delivery Address
- Delivery is restricted to addresses in Japan only.
- If the customer is not at home at the time of delivery, an absence notice will be posted in the customer’s mailbox and the ticket will be kept by the courier service for 1 week under normal circumstances.
- If delivery to an address other than the registered mailing address is requested while the ticket is retained by the courier service, please contact the courier service.
Mailing Payment Deposit Form (Charge per ticket: 200yen)
Payment Deposit Form and tickets will be delivered by postal service to the mailing address designated in the ticket order.
A service charge of 200yen per ticket is required.
After payment at the convenience store, you will receive the "Payment Receipt (Customer Copy)" with the receipt stamp of the store. This serves as your ticket. Please present this receipt at the theater for admission to the performance.
* Please note that payment will not be accepted after the payment deadline and all reservations will be cancelled. The payment deadline is 10 days after the date of ticket order. Please understand that the amount of time between the arrival of the payment deposit form and the payment deadline may be short, depending on postal delivery times and other factors.
* As regards the convenience stores available for this payment, please refer to this URL:http://ticket.ntj.jac.go.jp/guide_e/payment.html#cnt3
• Delivery Address For The Payment Deposit Form
- Mailing is restricted to addresses in Japan only.
- The Payment Deposit Form will be mailed by post. Tickets are typically delivered within 1 week from the date of purchase.
- If the tickets have not arrived after 1 week from the date of purchase, please contact the National Theatre Ticket Centre.
* Please note that payment will not be accepted after the payment deadline, and all reservations will be cancelled. The payment deadline is 10 days after the ticket order date. Please understand that the amount of time between the arrival of the payment deposit form and the payment deadline may be short, depending on postal delivery times and other factors.
National Theatre Ticket Centre: 0570-07-9900 or 03-3230-3000 (PHS/IP phone numbers)
(Business hours: 10:00 - 17:00, every day excepting Founding Day [7/1] and the New Year Holidays [12/29-1/1])