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Information for Customers / Agreements / Rules for Ticket Sales

Rules for Ticket Sales

[Rules for Ticket Sales]

Article 1 (Conclusion of Sales Contract)

Ticket purchase contracts between the Council and the Customer under the Services shall assume to have been concluded with the transmission of the purchase order from the Customer to the Council and completion of the payment process.

Article 2 (Denial of Sales)

The Council shall refuse sales of tickets if any of the following applies:

(1) If the Customer has reported falsehood regarding the terms and conditions established by the Council or if necessary report has not been made.

(2) In the event of behavior that harasses other customers or third parties or behavior that obstructs the smooth implementation of sales activities by the Council.

(3) If the Customer fails to execute the procedure designated by the Council within the designated period of time.

(4) If the Customer fails to comply with the purchase method designated by the Council.

(5) If the Customer fails to pay within the designated period of time, when the Customer has selected and agreed to the payment method.

Article 3 (Change, Cancellation and Cooling-Off Rule)

After conclusion of the ticket purchase contract as described in Article 1, changing tickets to another date or another seat category, reimbursement in cash or cancellation shall not be allowed for any reason except when the exclusion clause in Article 9 applies. Tickets purchased through the Web site herein are exempt from the cooling-off rule.

Article 4 (Purchase Restrictions)

Restrictions may be imposed on the upper limit of the number of tickets that may be purchased and/or the purchase method, when necessary.

Article 5 (Termination of Ticket Sales)

  1. Ticket sales for an event may be terminated, even during the sales period, when the quantity of tickets planned by the Council has been sold. Sales may resume if additional seats or performances have been supplied by the Council.
  2. Sales may be terminated abruptly without notice, even prior to or during the ticket sales period, due to reasons of the Council. The Council shall not bear any responsibility whatsoever in such an event.

Article 6 (Ticket Purchase Orders)

  1. To purchase tickets under the Services, the Customer shall accurately enter the information required per the instructions on the ticket purchase order screen. (If the entered information is incorrect or inadequate, the customer may be denied the sale of tickets.)
  2. If ticket purchase confirmation or notification has been delayed significantly due to network congestion or other problems in the computer system, the Council shall not be held liable for damages incurred by the Customer or any third party.

Article 7 (Application with Identical Information)

  1. The Council shall not be held responsible for problems incurred by duplicate applications in the Services as a result of information entry by the Customer or problems in network connection or other factors. Reimbursements also will not be made on purchases.
  2. If a Customer enters applications with identical information a number of times under the Services and the Council has determined the said Customer has no desire to make a purchase, the purchase procedure is not to be implemented for all such applications at that time or in the future.

Article 8 (Transmission of Purchase Confirmation E-mail)

After completion of the ticket purchasing process, a purchase confirmation e-mail will be sent by the Council. Notification by e-mail shall be considered complete and received by the Customer, when the notice has reached the server managing the e-mail address the Customer registered in the ticket order application. Notwithstanding, the e-mail may not be transmitted in the event of entry of a false e-mail address, entry error or missing data in the order form filled out at ticket purchase application, or in case of data becoming indecipherable or otherwise unreadable in the Customer's application data. The Council shall not bear any responsibility for problems such as non-delivery, delivery delay or delivery to the wrong address.

Article 9 (Denial of Change in Purchase Data and Cancellation)

The Council shall not accept any change or cancellation in purchase data after completing the ticket purchase application under the Services. However, this shall not apply when the performance in question has been canceled due to reasons stemming from the Council.

Article 10 (Ticket Payment and Payment Method)

  1. Payment for the tickets, consumption tax, delivery charges and other charges (hereinafter called "Payments, etc.") based on the order received from the Customer is to be concluded.
  2. The Customer shall be required to complete the Payments, etc., in any of the methods described in the Rules for Ticket Sales by the date specified by the Council.

Article 11 (Receiving Tickets)

Tickets ordered are to be received as specified by the Customer, after confirming payment based on the foregoing article.

Article 12 (Receiving Tickets from an Automatic Ticket Machine)

  1. Tickets purchased on the website can be issued by the automatic ticket machines designated by the Council, for the members of Azekura-kai or Bunraku Theatre Tomo-no-kai as early as the date of purchase, and for other customers 72 hours after completing the purchase.
  2. Reimbursement for tickets shall not be made by the Council, even when tickets are not collected after the ticket pickup period has passed.
  3. Tickets may be retrieved at the automatic ticket machine by inserting the credit card used for ticket purchase at the Web site, holding up the barcode attached on the ticket order confirmation form for machine reading, or entering the order number.

Article 13 (Receiving Tickets by Courier Service)

  1. Tickets purchased on the web site can be collected by courier service delivery. However, ticket pickup may be restricted to issue by the automatic ticket machine or at the box office counter in the National Theatre venues if the date of the performance is too close for courier service delivery.
  2. Customers other than members of Azekura-kai or Bunraku Theatre Tomo-no-kai shall be required to pay a delivery charge if requesting courier service delivery. There is no surcharge for members of these associations.
  3. If the Customer has selected courier service delivery, the Council shall not bear any responsibility in the event that tickets are not delivered due to wrong entry of a mailing address or other error.
  4. Courier service delivery of tickets is restricted to addresses only in Japan. Please acknowledge that the Council shall not be responsible for delivery of tickets to overseas addresses.

Article 14 (Prohibition of Resale)

  1. Tickets purchased through the Services shall not be resold or entrusted to third parties for commercial gain. Sale through auction on the Web, etc., shall also be prohibited.
  2. In the event of violation of the foregoing, the Council shall exercise discretion and invalidate the purchased tickets in question and shall not approve reimbursement of the tickets or admission into the venue. In the event of entry in the venue, the persons in question may be instructed to leave. The Council shall not be held responsible for problems incurred by tickets purchased from "ticket shops," "purchase service agents," "scalpers," etc., other than those purchased directly from the Council.

Article 15 (Cancellation of Performance and Ticket Reimbursement)

  1. The Council shall not be held responsible for cancellation or delay of an event or any other change in content or damages incurred by the Customer or a third party.
  2. If reimbursement for tickets to an event is to be implemented due to cancellation or a change in content, the Council shall reimburse the tickets within a reimbursement period specified by the Council. Reimbursement will not be accepted after the end of said period. Moreover, reimbursement shall be for the value of the canceled event ticket only and shall not cover other fees and charges, such as delivery surcharge, system service fee, or expenses for accommodations and travel.

Article 16 (Loss or Theft)

Tickets shall not be re-issued for any reason (loss, theft, damage, etc.).

Article 17 (Payment)

Payment methods available in the Services shall be the following. Furthermore, the following provisions shall be applicable only to the events for which these payment methods have been made available.

(1) Credit Card Payment

    The Customer who has chosen to pay with a credit card shall be required to undergo a credit card inspection procedure. The sales contract shall be deemed concluded with completion of the credit card inspection procedure. The Customer may be denied sale of tickets in the event of entry of false data, entry error or data omission in the ticket order application or if there is a problem in payment with the Customer's credit card due to reasons stemming from the terms of service of the credit card company.

(2) Payment with Pay-easy

    The Customer who has chosen payment with Pay-easy shall be given Receiving Organization Code, Customer Code and Confirmation Number shown in the Purchase Order Details on the screen and in a confirmation e-mail after completion of the ticket reservation procedure. Please pay the amount specified either at an ATM accepting Pay-easy transactions or by Internet banking by the due date designated by the Council. The sales contract shall be deemed concluded with the completion of Payments, etc. If Payments, etc., cannot be confirmed by the said date, the tickets reserved shall be deemed canceled.

(3) Payment at a Convenience Store

    The Customer who has chosen payment at a convenience store shall receive a payment slip to the designated mailing address following completion of the ticket reservation procedure. Please pay the amount specified at a convenience store specified on the back of the payment slip by the due date designated by the Council. The sales contract shall be deemed concluded with completion of Payments, etc. If Payments, etc., cannot be confirmed by the said date, the tickets reserved shall be deemed canceled.

Article 18 (Miscellaneous Rules)

The Agreement shall take effect at 10:00 a.m. on 20 May 2007.

It is partially revised and shall immediately take effect at 10:00 a.m. on 31 March, 2014.

 

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